Assalamualaikum, I would like to share to my readers about new chapter, Chapter 4 Measuring the success of strategic initiatives. Sorry for the late entry post because this week is a busy week for me, so let's start!
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| *Learning outcomes
4.1 Compare efficiency IT metrics and effectiveness IT metrics.
4.2 List and describe five common types of efficiency IT metrics.
4.3 List and describe four types effectiveness IT metrics.
4.4 Explain customer metrics and their importance to an organization.
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- MEASURING INFORMATION TECHNOLOGY's SUCCESS
- Key Performance Indicator - measures that are tied to business drivers.
- Metrics are detailed measures that feed KPIs.
2. EFFICIENCY AND EFFECTIVENESS
- Effectiveness IT metrics - measure the impact IT has on business processes and activities including customer satisfaction, conversion rates, and sell-through increases.
- Efficiency IT metrics - measure the performance of the IT system itself including throughput, speed, and availability.
3. BENCHMARKING - Baseline Metrics.
- Benchmarking - a process continuously measuring systems results, comparing those results to optimal system performance, and identifying steps and procedures to improve systems performance.
4. EFFICIENCY IT METRICS.
- Common types of efficiency IT metrics.
- Common types of effectiveness IT metrics.
Focus on an organization's goals, strategies and objectives.
5. THE INTERRELATIONSHIP OF EFFICIENCY AND EFFECTIVENESS IT METRICS.
- Security is an issues for any organization offering products or services over the Internet. When we use security in our system, the system can be slower.
- It is inefficient for an organization to implement Internet security, since it slows down processing.
- To be effective it must implement Internet security.
- Secure Internet connections must offer encryption and Secure Sockets Layers (SSL denoted by the lock symbol in the lower right corner of a browser).
- It can be slow because have a security and effectiveness but customer feeling happy because all information can be more safely.
6. METRICS FOR STRATEGIC INITIATIVES
Metrics for measuring and managing strategies.
7. SUPPLY CHAIN MANAGEMENT METRICS
8. CUSTOMER RELATIONSHIP MANAGEMENT METRICS
9. BPR AND ERP METRICS
The balanced scorecard enables organizations to measure and manage strategic initiatives.
End of the chapter 4, Thank you. Niaathirah xx